Refund Policy

This Policy applies to subscriptions and one-time credit purchases for MusicAny. It does not limit any refund, cancellation, withdrawal, or other consumer right that applicable law does not permit us to exclude.

Subscriptions renew automatically until canceled. You may manage or cancel an active subscription through the online billing portal available from your MusicAny subscription page. You may also request assistance at [email protected].

Cancellation stops future renewals. It does not automatically refund a completed charge. Existing credits are not removed solely because a subscription is canceled, subject to any feature or validity limit disclosed at purchase.

You may request a refund of your first subscription charge within seven calendar daysafter purchase only if none of the paid credits included with that purchase have been used.

Once any paid credit from the purchase has been used, the digital service has begun to be consumed and the charge is not refundable except under Section 5 or where applicable law requires otherwise.

A one-time credit purchase may be refunded within seven calendar days only if none of the paid credits from that purchase have been used. Partially or fully consumed credit packs are not refundable except under Section 5 or where applicable law requires otherwise.

We will review a refund or correction request involving:

• a confirmed duplicate charge;
• an unauthorized transaction, subject to reasonable account and payment verification;
• a confirmed billing or pricing error;
• credits deducted when a MusicAny-controlled technical failure delivered no usable output; or
• a refund or remedy that applicable law requires.

A qualifying failed generation is normally remedied by restoring the affected credits rather than issuing cash. If you believe a payment method was used without authorization, contact both us and the payment-method issuer promptly. Nothing in this Policy requires you to delay a right you have under applicable payment law.

Except where law requires otherwise, refunds are not provided for:

• any purchase from which paid credits have been consumed, except a qualifying system failure;
• subjective dissatisfaction with the style or quality of usable AI output;
• failure to cancel before an automatic renewal;
• inability to use output for a particular legal, commercial, or intellectual-property purpose;
• account restriction or termination for fraud or a policy violation;
• compatibility or feature limits disclosed before purchase;
• exchange-rate differences, bank fees, or taxes outside MusicAny’s control; or
• failures caused by unsupported devices, user-provided material, or third parties outside our reasonable control.

Consumers in some jurisdictions may have statutory cancellation or withdrawal rights for digital services. Where permitted by law, requesting immediate access and beginning to consume digital content or credits may affect those rights only after any consent or acknowledgment required by local law has been obtained. Mandatory rights remain unaffected by this Policy.

Email [email protected]with the subject “Refund Request” and provide:

• the email address associated with the account;
• the transaction, invoice, or receipt identifier;
• the purchase date and amount; and
• the reason for the request and any relevant evidence.

Approved refunds are returned to the original payment method. Posting time depends on the processor or merchant of record, payment network, issuing bank, currency, and location.

The processor or merchant of record displayed at checkout handles the applicable payment and may administer an approved refund. This may include Stripe. Waffo Pancake applies only where the checkout for the transaction specifically identifies Waffo Pancake as merchant of record.

This Policy is issued by Vava AI Labs LLC d/b/a MusicAny, 30 N Gould St, STE R, Sheridan, Wyoming 82801, United States. Email: [email protected].

See our Terms of Service for subscription and credit terms.